Terms & Conditions
Terms & Conditions of BELLAGIO HOME
& GARDEN Online Store
GENERAL TERMS
The website "www.bellagiocy.com" is
the online store for exhibition and sale of products through the Internet in
Cyprus, created and operated by the company Bellagio Home and Garden (A&S
KAMILARIS TRADING LTD) based in Limassol, Michalis Zavos 31, 4107, with
registration number HE77508 and VAT number 10077508N.
Visitors/users are required to carefully
read these terms before browsing our online store www.bellagiocy.com. By
accessing the aforementioned website, you confirm that you agree to the terms
and conditions stated herein. If you do not agree with these terms, you must
refrain from using the services and, at your own responsibility, avoid visiting
this website. Please note that the company reserves the right to modify or
amend the terms and conditions of use and transactions on the website whenever
it deems necessary.
Our desire is for the customer to always be
satisfied! Our goal is to provide our customers with high-quality products and
service every day.
1. PRODUCTS - AVAILABILITY
www.bellagiocy.com is committed to the accuracy of the
information presented on the website, including product features, prices,
photos, etc., and reserves the right, in good faith, for any technical or
typographical errors, or any other reasons during their introduction or
updating, or other errors that may have escaped attention or have occurred
unintentionally or due to any interruptions in the operation of the website due
to force majeure.
In rare cases, a product code may become
unavailable, for example, due to simultaneous purchases by more than one user.
The user will be informed by a competent person from our online store. If the
customer wishes to cancel their order, the total amount paid will be refunded
without any charge to the card used by the user for the initial purchase within
14 working days. This period is determined by the cooperating credit/debit card
management company. The online store www.bellagiocy.com reserves the right to revise prices
without being obliged to inform the consumer.
2. LIMITATION OF LIABILITY
Bellagio Home and Garden (A&S KAMILARIS
TRADING LTD) is not liable and does not have an obligation to compensate for
any damage or loss resulting from the cancellation of orders or the inability
to fulfill orders for any reason. However, www.bellagiocy.com guarantees
and promises timely communication with its customers. If, during the order
processing, it is found that one or more products are not available, a
responsible person will contact the customer as soon as possible to terminate
or modify the order, or complete it within 72 hours. www.bellagiocy.com undertakes
the obligation to inform users of any modifications or changes whenever
possible through the website of this online store.
3. INTELLECTUAL PROPERTY RIGHTS
All content, design, texts, graphics,
images, photographs, etc., of the online store constitute the intellectual
property of www.bellagiocy.com
and are protected under the relevant provisions of Cypriot law, European law,
and international conventions. All texts or images registered and used on the
page are licensed by our respective partners. Any copying, reproduction, or
creation of derivative works based on the content of the website or misleading
the public about the actual provider of the online store is prohibited. Use of
the content in any way or means for commercial or other purposes is allowed
only with prior consent.
www.bellagiocy.com has obtained a license for its exclusive
needs and the operation of the online store. The logos, photographs, and names
presented on the online store are the property of BELLAGIO HOME & GARDEN or
third parties, or our protected partners, according to the relevant trademark
laws. Under no circumstances are third parties granted any rights or licenses
to use them.
4. TRANSACTION SECURITY
Transaction security is of utmost
importance to us, and therefore, we take all necessary measures to ensure the
security of your personal information. All information related to users'
personal details is kept confidential. Privacy for transaction security is
guaranteed, as every reasonable measure has been taken by "www.bellagiocy.com".
The basic principles governing regular transactions within commercial stores
apply to transactions via the online store. All information transmitted by the
consumer to the website www.bellagiocy.com
is confidential, and necessary measures have been taken to use them only to the
extent necessary within the scope of the provided information.
5. PERSONAL DATA PROTECTION POLICY
"www.bellagiocy.com" would like to assure its users of
the protection of customer personal data. Visitors to "www.bellagiocy.com"
who are registered users are intended to navigate the content and make
electronic purchases on the website. In case of a purchase from "www.bellagiocy.com,"
the user's personal data as declared by the user during the creation of their
account is used to complete their order.
The company BELLAGIO HOME&GARDEN is the
data controller of the user/visitor's personal data and oversees data
processing, which complies with the General Data Protection Regulation
679/2016/EU (GDPR). The data of the registered user will be retained by the
company bellagiocy until the registered user requests the deletion of their
account. Bellagiocy declares that no other use of personal data will be made
for purposes other than those stated.
This document aims to inform the customers
of www.bellagiocy.com
regarding their rights and the Company's data protection policy.
6. PURCHASING PRODUCTS
In the shelves of our online store, you can
find our wide variety of products for both the interior and exterior of your
home, such as furniture and garden items, seasonal products, decorations,
kitchenware, gifts, and more. To place orders through our online store, simply
navigate through our product categories and select the items you are interested
in.
Next, add the products you desire to your
electronic shopping cart. Complete your order by providing shipping details,
delivery address, and payment method. In the cart, you will find a summary of
the products you have selected.
After completing your purchase, you will
receive an order confirmation that will include the details of your order along
with the order number. It is important to note that the order confirmation does
not constitute automatic acceptance of your order. Instead, it is a proposal
from you to us to purchase one or more products you have chosen.
The actual acceptance of your order will be
made by the store or the shopping platform. Orders will be confirmed by sending
you an email stating that the product has been dispatched ("Shipment
Confirmation"). The confirmation of the purchase of a product between us
will be deemed only when the acceptance of the order is sent to you. In case
you do not receive the relevant acceptance email for your order or notification
from us via phone to confirm your order, you are obliged to inform us without
undue delay, as there might be an error and/or omission with the contact
details you have provided.
"www.bellagiocy.com" is not responsible in case you have
entered incorrect or false contact information, resulting in the inability to
contact you. In the event of any pending issues with your order, such as
unexpected delivery delays, a relevant email and/or personal message will be
sent. Alternatively, a phone call will be made to the phone numbers provided by
the user during registration or order placement on this website.
"www.bellagiocy.com" is committed to the accuracy, truth,
and completeness of the information provided on the www.bellagiocy.com online
store.
7. ORDER DELIVERY / SHIPPING COSTS
"www.bellagiocy.com" makes every effort to deliver your
order in a timely manner. However, in some cases, delivery may be delayed due
to force majeure reasons (e.g., adverse weather conditions, war, pandemics,
strikes, etc.). If it is not possible to deliver the products within the
predetermined time, you will be informed via email, written message, or
telephone communication. Under these circumstances, you will have the option to
inform us if you wish to proceed with your order. Our goal is to do everything
humanly possible to serve you better.
When your order reaches your destination
and you or the designated person receives the products and checks them, the
delivery is considered successfully completed. Delivery of the order is
considered successful when you or the designated person receives the products
and checks them. This is confirmed by your signature on the receipt provided by
the carrier or the seller. This signature confirms that you have received the
products, they are in good condition, and they are delivered to the agreed-upon
delivery address.
Transportation for garden furniture or
products with large dimensions should be done safely. For this purpose, the
customer is obliged to inform us before the shipment of the order about any
general difficulties or unusual obstacles (e.g., elevators, stairs, doors,
height, etc.) that may arise from the point where the carrier will stop until
the final placement of the goods in the residence. This allows us to make
timely arrangements for additional equipment and human resources.
There should be time to prepare and take
necessary measures to address any problems that may arise during the
transportation and delivery of the products. In such cases, you will be charged
for any costs that may arise, for which you will be informed in advance before
we take any action.
In case you have placed an online order and
upon delivery, you find that a product is missing from your total order, please
contact us immediately via email or phone at 25-753555 without undue delay.
This will allow us to handle all the details required to complete your order
correctly and for you to receive your products without any additional charges.
Delivery days are:
- Monday, Tuesday, Thursday, Friday: 9:00 AM to 5:00 PM
- Wednesday, Saturday: 9:00 AM to 1:00 PM
The above-mentioned times apply when the
products you have ordered are available for shipment. If the products you have
ordered are not yet ready for shipment, the above times may not apply, and the
delivery of your products may be delayed without any liability.
8. COOKIES
Cookies are small files placed on your
computer that are essential for security and proper functioning of the website,
allowing you to browse and use its features. For example, cookies are used by
us for your login, using your username and password, or even to display
products you have recently viewed. They do not recognize your individual
identity, and without them, we cannot offer efficient operation of our website.
They are necessary to improve the performance of the website, allowing us to
collect information about your usage on our page.
9. SECURITY
The SSL (Secure Sockets Layer) protocol is
today's global standard on the internet for certifying websites to network
users and for encrypting data between network users and web servers. An
encrypted SSL communication requires all information sent between a customer
and a server to be encrypted by the sender's software and decrypted by the
recipient's software, protecting personal information during its transmission.
Additionally, all information sent using the SSL protocol is protected by a
mechanism that automatically verifies if the data has been changed during
transmission. SSL provides significant protection for the transfer of data over
the internet, making it safe for users and ensuring their privacy.
10. COMPLAINTS AND SUGGESTIONS
Communication, even through our online
store, is incredibly important to us, as we always aim to serve you with
professionalism and a smile. Your opinions and suggestions are invaluable to us
and can help us improve our products and services, tailoring them to your needs
and preferences.
Any complaints, suggestions, or issues you
may have encountered during your service are welcome and highly significant to
us. We have open communication channels to receive your feedback. You can reach
out to us via our email at info@bellagiocy.com
or by phone at 25753555.
We appreciate your patronage and trust in
your shopping experience with us. Please do not hesitate to contact us for
anything you need.
Best regards,
The
team at Bellagio Home & Garden
